Privacy Policy

Privacy Statement
nVoq Incorporated (“nVoq” or “We”) is committed to protecting customer privacy when customers visit nVoq’s web site at www.nvoq.com (the “Site” or the “Service”). nVoq protects your privacy pursuant to this Privacy Statement (“Statement”). This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.  We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

Third-Party Sites
The Site contains links to other web sites. nVoq is not responsible for the privacy practices or the content of these other web sites. Customers and visitors will need to check the policy statement of these others web sites to understand their policies. Customers and visitors who access a linked site may be disclosing their private information. It is the responsibility of the user to keep such information private and confidential.

Opt-Out Policy
nVoq offers its visitors and customers a means to choose how we may use information provided. If, at any time after registering for information or ordering Solutions, you change your mind about receiving information from us or about sharing your information with third parties, send us a request specifying your new choice. Simply send your request to unsubscribe@nvoq.com.

Definitions

Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies

Cookies are small files stored on your device (computer or mobile device).

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First and last name
  • Company name
  • Phone number
  • State / Province / Country
  • Cookies and Usage Data

nVoq uses the information that we collect to set up individuals and their organizations on our Solutions. We may also use the information to contact customers to further discuss customer interest in our company, the Solutions that we provide, and to send information regarding our company or partners, such as promotions and events.  You may opt out of receiving any, or all, of these communications from us by emailing us at unsubscribe@nvoq.com.

Usage Data

We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Location Data

We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service.

You can enable or disable location services when you use our Service at any time by way of your device settings.

Tracking & Cookies Data

When you interact with the Site we strive to make that experience easy and meaningful. When you come to our Site, our Web server sends a cookie to your computer. Cookies are files that Web browsers place on a computer’s hard drive and are used to tell us whether customers and visitors have visited the Site previously.  We use cookies and similar tracking technologies to track the activity on our Site and we hold certain information as a result.

Standing alone, cookies do not identify you personally. They merely recognize your browser. Unless you choose to identify yourself to nVoq, either by responding to a promotional offer or registering for a trial account, you remain anonymous to nVoq. Cookies come in two flavors: session and persistent-based. Session cookies exist only during an online session. They disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you’ve closed your browser or turned off your computer. They include such information as a unique identifier for your browser.

nVoq may use session cookies containing encrypted information to allow the system to uniquely identify you while you are logged in. This information allows nVoq to process your online transactions and requests. Session cookies help us make sure you are who you say you are after you’ve logged in and are required in order to use a nVoq solution. nVoq uses persistent cookies, that only nVoq can read and use, to identify the fact that you are a nVoq customer or prior nVoq Site visitor (whatever the case may be). We are especially careful about the security and confidentiality of the information stored in persistent cookies. For example, we do not store account numbers or passwords in persistent cookies.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Use of Data

nVoq uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues

Transfer of Data

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

nVoq will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Disclosure for Law Enforcement

Under certain circumstances, nVoq may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

nVoq may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of nVoq
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of the users of the Service or the public
  • To protect against legal liability

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

Except as we explicitly state at the time we request information, or as provided for in the nVoq Subscription Agreement or this Privacy Statement, we do not disclose to any third-party the information provided. Third parties, such as content providers, may provide content on the Site but they are not permitted to collect any information nor does nVoq share any user information with these parties.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Dispute Resolution
nVoq commits to resolve complaints about your privacy and our collection or use of your personal information.  If you have inquiries or complaints regarding this privacy policy, you should first contact nVoq at legal@nvoq.com or call the legal department at 720.562.4500.

Contact Us
Questions regarding this Statement or the practices of this Site, please contact us by email at legal@nvoq.com or phone at 720-562-4500.