Jobs at nVoq

VICE PRESIDENT, PLATFORM SALES

OPPORTUNITY:

nVoq Incorporated focuses on making workflow more efficient for knowledge workers who need to interact with a computer as part of their regular duties. Headquartered in Boulder, CO, we offer a unique cloud-based solutions platform combining leading edge speech recognition with powerful end-user automations capabilities. Our solutions offerings include the SayIt dictation client application for PC, Mac, Android and iOS as well as the Agent Assist desktop automations toolkit for contact centers. We also offer a robust API toolkit for developers seeking to incorporate speech into their applications.

Currently, nVoq’s business focus is the Healthcare and Contact Center verticals in North America. The Healthcare vertical is exclusively channel-based leveraging a wide network of HIT resellers and ISV partnerships, including EHRs and specialty application vendors. In 2018 nVoq became an OEM supplier to Dolbey Systems for front-end (real time) speech recognition. Later this year we anticipate adding full back end medical transcription support for Dolbey and for other medical transcription vendors– this has been an area of pent-up demand waiting for cultivation. The Contact Center vertical historically has utilized a direct sales engagement model at one large anchor client where organic growth has resulted in thousands of users, but now seeks to expand its business outside of that client mainly through channel relationships for sales and service delivery.

GENERAL DUTIES AND EXPERIENCE

The Vice President, Platform Sales (VPPS) is a newly created position responsible for driving sales performance for the nVoq solutions platform in support of the Company’s aggressive growth plan. Reporting to the Chief Operating Officer, who resides in the Seattle area, the VPPS will lead recruitment, contracting and retention of channel partners, predominantly Independent Software Vendors (ISVs), as well as engagement of a selected cadre of large enterprise accounts currently targeted as direct sales opportunities. We seek a high-energy, results-driven platform sales leader with a demonstrated track record of building successful commercial engagements while consistently achieving, if not exceeding, unit growth, customer satisfaction, and profitability objectives.

The VPPS will manage a team of account executives responsible for first-line engagement of targeted ISVs and enterprise customers through the service delivery lifecycle. He/she will work closely and collaboratively with peer leaders for Customer Success, Marketing, and Industry Solutions to develop and execute go-to-market strategies for both verticals, maximizing uptake and utilization of the nVoq solutions platform within commercially viable engagements.

KEY RESPONSIBILITIES INCLUDE

  • Develop, maintain and execute a go-to-market strategy for platform sales including target OEM vendor and other account engagements
  • Lead team of account managers in all aspects of the customer engagement lifecycle including: qualification, evaluation, contracting, onboarding and account planning.
  • Serve as senior engagement lead for major nVoq account executive level relationships
  • Develop and manage sales quota plans for direct reports
  • Prepare and present monthly and quarterly volume forecasts, revenue plan, account win/loss summary, partner scorecards and other executive reporting for CXO team
  • Liaise with Executive Director, Industry Solutions and Marketing Director to coordinate joint value proposition development for verticals served, including solutions marketing activities
  • Liaise with VP, Customer Success to review and monitor account service delivery activity
  • Attend relevant industry trade events such as HIMSS and PACE
  • Utilize social media to represent nVoq in relevant industry groups and thought leader forums

SKILL REQUIREMENTS INCLUDE

  • 15+ years of progressively responsible software sales leadership experience, preferably with an OEM-centric platform vendor organization such as Salesforce, Oracle, SAP, Cisco, HP or Microsoft supporting multiple verticals. Prior experience with the Healthcare and/or contact center industry is a plus. Some combination of OEM/channel and direct enterprise sales experience is ideal, with preference for OEM/channel orientation.
  • Excellent executive-level presentation and communication skills using oral/written English.
  • Ability to effectively conceptualize and communicate relevant platform synergies at an executive level from a business/GTM standpoint
  • Demonstrated track record of success in negotiating large-scale contracts and implementing a roster of commercially successful OEM engagements
  • Demonstrated track record of building and leading a high-performing sales organization, ideally channel-focused. We seek a confident, capable player-coach who drives for results, believes in transparent communication, and enjoys mentoring his/her team as a leader.
  • Familiar with SaaS business models, proposal development and contracting processes
  • Team player capable of and comfortable working with a distributed virtual organization
  • This position can be located anywhere in the continental US with proximity to a major airport. Travel is anticipated to be 30-40% including regular visits to the Boulder HQ office or other regional team meetings, and participation within relevant industry events.

To Apply

BENEFITS

We offer an attractive compensation package to include a significant variable component based on attainment of commercial targets and partner satisfaction objectives, as well as company equity participation.

TO APPLY

Interested candidates with the proper qualifications are requested to submit their resume to jobs@nvoq.com, please reference “Technical Support” in the subject line of your email.

EOE

Principals only – no recruiters please

About nVoq

nVoq is a pioneering leader in providing applications and development tools that enable a new generation of voice-driven productivity for customer care and healthcare providers. nVoq‘s marquee application, “SayIt”, is a real-time application which includes a series of productivity solutions which allows users to launch automations that improve agent productivity.. The company is well established, growing, and positioned for success. Our start-up culture drives innovation, opportunity, and results, which, combined with excellent hiking, biking, and skiing right outside our door, makes working for us a great opportunity. nVoq offers a casual, yet professional workplace and is looking for highly motivated, dynamic people to join a growing business.


ISV/OEM ACCOUNT EXECUTIVE – HEALTHCARE (MOBILE PLATFORM VENDORS)

OPPORTUNITY:

nVoq Incorporated focuses on making workflow more efficient for knowledge workers who need to interact with a computer as part of their regular duties. Headquartered in Boulder, CO, we offer a unique cloud-based solutions platform combining end-user automations capabilities with leading edge speech recognition.

The ISV/OEM Account Executive is a new position being added to the Healthcare team to focus on a strategic growth priority for nVoq – the ISV/OEM community developing Android, iOS and other point of care documentation applications for the Healthcare industry initially, and potentially other industry verticals. The Account Executive will be responsible for maximizing uptake and utilization of the nVoq solutions platform by targeting and developing commercially viable engagements with this community.

KEY RESPONSIBILITIES INCLUDE

  • B.S. required, MBA desirable
  • 5+ years minimum partner account management experience, preferably with an OEM-centric platform vendor organization such as Salesforce, Oracle, SAP, Microsoft serving Healthcare and other industries
  • Excellent proficiency in oral/written English
  • Strong technical/engineering orientation – able to effectively conceptualize and communicate relevant platform synergies
  • Demonstrated track record of success in negotiating and implementing a roster of commercially successful OEM engagements with mobile developers
  • Confident, articulate self-starter with outstanding presentation skills
  • “Hunter” personality and networking-savvy
  • Familiar with SaaS business models
  • Team player capable of and comfortable working with a distributed virtual organization
  • This position will report to the VP/GM Healthcare and can be located anywhere in the continental US with proximity to a major airport. Travel is anticipated to be 40-50% including regular visits to the Boulder HQ office or other team meetings, and industry events.

BENEFITS

  • Compensation will include a significant variable component based on attainment of commercial targets and partner satisfaction objectives. We offer a comprehensive benefits package commensurate with experience that includes: Group medical, dental and vision, paid vacation and holidays, stock options, 401(k) plan, and tuition reimbursement.

TO APPLY

Interested candidates with the proper qualifications are requested to submit their resume to jobs@nvoq.com, please reference “Technical Support” in the subject line of your email.

EOE

PRINCIPALS ONLY – NO RECRUITERS PLEASE.


TECHNICAL SUPPORT ENGINEER

OPPORTUNITY:

nVoq is currently looking for a support engineer to provide technical assistance to its customers.  While candidate’s primary responsibility will be customer support, candidates will also help with quality assurance testing. In nVoq’s innovative start-up environment, team members are expected to address and solve problems that may not be directly related to nVoq’s product(s) but result from our product’s interaction with third party software products used by our customers. This creates opportunities to solve new and interesting problems. The successful candidate will become part of nVoq’s engineering team, but will work closely with nVoq’s sales teams and end users to resolve customer issues.

General Duties and Qualifications

  • Provide technical support for nVoq’s Software as a Service products
  • Work with customers to isolate, reproduce, troubleshoot and resolve problems using available system and tools. Investigate potential workarounds for verified defects. Manage expectations to maintain customer satisfaction.
  • Work with software development teams to resolve product issues
  • Communicate with customers directly via telephone and e-mail in a professional and diligent manner. Ensure customers are satisfied prior to closing support issues.
  • Explain technical issues to customers in a way that is easily understandable.
  • Outstanding listening and communication skills
  • Maintain accurate/timely records in case tracking system
  • Participate in the creation of Knowledge articles, trouble shooting guides and other related support material
  • Occasional off hours support required

In additional to the duties mentioned above, a candidate’s general business to business sales experience should include some of the following:

  • 1+ years technical customer support experience
  • 1+ years of experience with windows, OSX, and Linux administration
  • 1+ years of experience with mobile application administration
  • Some work experience writing Knowledge Base content for end users
  • Experience supporting applications on Windows, iOS, Android, Mac OS X and Linux platforms
  • Experience with HTTP, HTTPS and TCP/IP networking Technology
  • Occasional scripting in various languages including JavaScript, HTML5, AutoIT, Python and Ruby required
  • Excellent problem solving and analytical skills
  • Strong customer focus
  • Must have excellent time management and follow up skills
  • Willingness and flexibility to learn new systems and concepts and adapt to a regularly updated deployment environment
  • Prior experience supporting or using voice recognition solutions desirable

Education and Experience

  • Bachelor’s Degree preferred.

To Apply

Interested candidates with the proper qualifications are requested to submit their resume to jobs@nvoq.com with Technical Support Engineer in the subject line.

About nVoq

nVoq is a pioneering leader in providing applications and development tools that enable a new generation of voice-driven productivity for customer care and healthcare providers. nVoq‘s marquee application, “SayIt”, is a real-time application which includes a series of productivity solutions which allows users to launch automations that improve agent productivity.. The company is well established, growing, and positioned for success. Our start-up culture drives innovation, opportunity, and results, which, combined with excellent hiking, biking, and skiing right outside our door, makes working for us a great opportunity. nVoq offers a casual, yet professional workplace and is looking for highly motivated, dynamic people to join a growing business.

Benefits

We offer a comprehensive benefits package commensurate with experience that includes: Group medical, dental and vision, paid vacation and holidays, stock options, 401(k) plan, and tuition reimbursement. 

EOE

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