What if you could reduce agent turnover and case handle time while delivering the highest level of customer care?Give agents the automation tools they need—and see a positive ROI in weeks, not years.
Streamline and simplify the desktop.
Are you looking for automations without the prohibitive cost and complexity of RPAs?
nVoq.AgentAssist is that option! Learn more!
Make every second count!
- Streamline task flow
- Cloud-based SaaS Solution with low-overhead
- Compatible with any CRM platform or knowledge base
- Timely ROI
- Higher agent and customer satisfaction
- No expensive servers or equipment
- No IT assistance
- No installing or adapting complex software
- No coding skills to implement
- No long-term dependency on third-party consultants
Help agents maintain focus on the customer with AgentAssist shortcuts!With shortcuts, agents save time on their most common tasks.
- Executing scripts instantly
- Quickly working through applications
- Finding, capturing, and copying information into multiple applications instantly
- Updating customer information
- Annotating notes and outcomes
- Higher agent engagement
- More satisfied customers
AGENTASSIST AUTOMATIONS DO FOR CONTACT CENTERS
Reduce Cost Per Contact
= More Efficient Agents
Improve Customer Experience
= More Engaged Agents
Improve Agent Satisfaction
= Lower Agent Attrition
Optimize resources to better serve the customer!
“AgentAssist tools have led to a reduction in Case Handle Time and have had a positive impact on agent satisfaction. Using AgentAssist tools has increased efficiency and made my teams more effective.”VP Contact Center
“If you took my nVoq AgentAssist tools away, I would cry.”
(A contact center agent really said this)
“It makes my work much more enjoyable.”Contact Center Agents
YOU'RE GETTING PEOPLE WHO REALLY KNOW CONTACT CENTERS
THE BEST SUPPORT AROUND
The people who answer the phone are not just there to take your call. They’re there to help you solve your problem. We don’t rest until you’re satisfied.