Jobs at nVoq


SOFTWARE ENGINEER

OPPORTUNITY:

nVoq is looking for a software engineer to join our team that develops the administration and analytics for our state-of-the-art speech recognition and desktop automation platform. nVoq is looking for individuals who take pride in and ownership of their work, like to jump in and solve difficult technical problems, and collaborate with other great engineers. Your work will include all layers of the architecture, including database, web services, business logic, and presentation. We are an agile software engineering organization that delivers high quality, on-time, working software to delight our customers.

Required Experience:

  • Java server-side web development
  • RESTful web services or similar distributed application development
  • SQL development using MySQL or similar relational database
  • Subversion or other source code control systems
  • Ability to quickly pickup and use new technologies.

Desired Experience:

  • Google Analytics
  • Angular web development
  • Machine Learning
  • Speech Recognition
  • Amazon AWS including EC2 and S3
  • Billing and/or Subscription Management systems
  • Pentaho and/or other business intelligence platforms
  • Windows and Unix environments

Education

Bachelor’s Degree in Computer Science, Engineering, Mathematics, or related field required

Education and Experience

Bachelor’s Degree in Computer Science, Engineering, Mathematics, or related field required

To Apply

Interested candidates with the proper qualifications are requested to submit their resume to jobs@nvoq.com with Software Engineer in the subject line.

About nVoq

nVoq is a pioneering leader in providing applications and development tools that enable a new generation of voice-driven productivity for customer care and healthcare providers. nVoq‘s marquee application, “SayIt”, is a real-time application which includes a series of productivity solutions which allows users to launch automations that improve agent productivity.. The company is well established, growing, and positioned for success. Our start-up culture drives innovation, opportunity, and results, which, combined with excellent hiking, biking, and skiing right outside our door, makes working for us a great opportunity. nVoq offers a casual, yet professional workplace and is looking for highly motivated, dynamic people to join a growing business.

Benefits

We offer a comprehensive benefits package commensurate with experience that includes: Group medical, dental and vision, paid vacation and holidays, stock options, 401(k) plan, and tuition reimbursement. 

EOE


TECHNICAL SUPPORT ENGINEER

OPPORTUNITY:

nVoq is currently looking for a support engineer to provide technical assistance to its customers.  While candidate’s primary responsibility will be customer support, candidates will also help with quality assurance testing. In nVoq’s innovative start-up environment, team members are expected to address and solve problems that may not be directly related to nVoq’s product(s) but result from our product’s interaction with third party software products used by our customers. This creates opportunities to solve new and interesting problems. The successful candidate will become part of nVoq’s engineering team, but will work closely with nVoq’s sales teams and end users to resolve customer issues.

General Duties and Qualifications

  • Provide technical support for nVoq’s Software as a Service products
  • Work with customers to isolate, reproduce, troubleshoot and resolve problems using available system and tools. Investigate potential workarounds for verified defects. Manage expectations to maintain customer satisfaction.
  • Work with software development teams to resolve product issues
  • Communicate with customers directly via telephone and e-mail in a professional and diligent manner. Ensure customers are satisfied prior to closing support issues.
  • Explain technical issues to customers in a way that is easily understandable.
  • Outstanding listening and communication skills
  • Maintain accurate/timely records in case tracking system
  • Participate in the creation of Knowledge articles, trouble shooting guides and other related support material
  • Occasional off hours support required

In additional to the duties mentioned above, a candidate’s general business to business sales experience should include some of the following:

  • 1+ years technical customer support experience
  • 1+ years of experience with windows, OSX, and Linux administration
  • 1+ years of experience with mobile application administration
  • Some work experience writing Knowledge Base content for end users
  • Experience supporting applications on Windows, iOS, Android, Mac OS X and Linux platforms
  • Experience with HTTP, HTTPS and TCP/IP networking Technology
  • Occasional scripting in various languages including JavaScript, HTML5, AutoIT, Python and Ruby required
  • Excellent problem solving and analytical skills
  • Strong customer focus
  • Must have excellent time management and follow up skills
  • Willingness and flexibility to learn new systems and concepts and adapt to a regularly updated deployment environment
  • Prior experience supporting or using voice recognition solutions desirable

Education and Experience

  • Bachelor’s Degree preferred.

To Apply

Interested candidates with the proper qualifications are requested to submit their resume to jobs@nvoq.com with Technical Support Engineer in the subject line.

About nVoq

nVoq is a pioneering leader in providing applications and development tools that enable a new generation of voice-driven productivity for customer care and healthcare providers. nVoq‘s marquee application, “SayIt”, is a real-time application which includes a series of productivity solutions which allows users to launch automations that improve agent productivity.. The company is well established, growing, and positioned for success. Our start-up culture drives innovation, opportunity, and results, which, combined with excellent hiking, biking, and skiing right outside our door, makes working for us a great opportunity. nVoq offers a casual, yet professional workplace and is looking for highly motivated, dynamic people to join a growing business.

Benefits

We offer a comprehensive benefits package commensurate with experience that includes: Group medical, dental and vision, paid vacation and holidays, stock options, 401(k) plan, and tuition reimbursement. 

EOE

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