Mobile QA Automation Engineer

OPPORTUNITY

Are you a savvy quality assurance professional looking for a new challenge? Are you interested in taking your proven QA skillsets to have an impact on millions of people?

About this Opportunity

nVoq is seeking qualified regional candidates for a Mobile QA Automation Engineer position. This candidate will be based out of nVoq’s Boulder, CO HQ office, working closely with Developers and Product Owner to verify that mobile applications meet defined criteria, so our customers are delighted!

About US

Founded in 2000, nVoq offers the energy and excitement of a high growth entrepreneurial environment coupled with seasoned business leadership and mature business practices. nVoq’s leadership team has over 150 collective years of experience in companies like Microsoft, IBM and Starbucks. Company Founder and CEO, Charles Corfield, has a strong track record of entrepreneurial success and is dedicated to building a great place to work.

While we all work hard at nVoq, we also value quality time outside of the office. The Boulder area offers access to unmatched outdoor recreational opportunities – and you’ll find many of your co-workers share interests in racing, biking, skiing and hiking.

nVoq offers a highly scalable voice recognition platform with automations support that speeds up workflow for improved productivity, efficiency and quality of service. nVoq’s software-as-a-service (SaaS) platform minimizes time spent at the keyboard by using speech to capture dictation or to automate workflow. The Company’s solution is both HIPAA and PCI-DSS compliant, and securely converts speech into text within seconds with the highest level of accuracy.

About This Role

To help healthcare providers focus on delivering the best patient care possible, you will test mobile applications that allow clinicians to use their android and iOS phone as recording devices to dictate directly into their target application running on Windows or Mac. You will also test a HIPAA compliant keyboard application that allows Home Health Care professionals to type and dictate into their system of record so that patients are getting the best possible care regardless of where it takes place.

About Your Responsibilities

  • Develop, execute, and maintain automated/manual tests for mobile applications
  • Work with outsourced development team and product owner to communicate questions, defects and enhancements
  • You safeguard the quality of the mobile applications we develop. You own them. We want you to be proactive, work with your teammates, and avoid thinking “this is not my job.”
  • Analyze requirements and translate them into robust test cases
  • Creatively test applications like an end user

To Apply

Interested candidates with the proper qualifications are requested to submit their resume to jobs@nvoq.com, please reference “Mobile QA Automation Engineer” in the subject line of your email.

nVoq is an Equal Opportunity Employer (EOE).

About Your Qualifications (Required)

  • English fluency and clear diction (you will test voice recognition in English)
  • 2 or more years programming in Java
  • 2 or more years developing automated QA tests for mobile applications
  • 2 or more years Android and iOS UI testing
  • Working knowledge of Windows, macOS, all major web browsers, iOS and Android devices
  • Experience with hardware such as iPhone, MacBook, Android tablets and phones, Bluetooth, handheld and USB microphones
  • Experience with tools such as Xcode, Android Studio and HockeyApp/App Center
  • High attention to detail with proven ability to juggle multiple projects
  • Excellent interpersonal and communication skills
  • Collaborate and work with teams across the organization

    What Could Set You Apart (Not Required)

    • Hands-on experience with Ruby, Python, or similar language
    • Spanish language ability

    About Your Benefits

    We offer a comprehensive benefits package commensurate with experience that includes: Group medical, dental and vision, paid vacation and holidays, stock options, 401(k) plan, and tuition reimbursement.

    PRODUCT OWNER POSITION

    OPPORTUNITY

    Are you a savvy product management professional looking for a new challenge? Are you interested in taking your proven product ownership skillsets to a new level?

    nVoq is seeking qualified regional candidates for a Product Owner position. This position reports to the Chief Product Owner (CPO) as part of the Integrated Innovations team. The successful candidate will be based in nVoq’s Boulder, CO HQ office, working closely with the CPO, Developers, Designers, and Business Stakeholders (primarily located outside of Colorado). Business stakeholders will include senior executives from the Sales, Marketing and Customer Experience functions as well as representative partners and customers

    Founded in 2000, nVoq offers the energy and excitement of a high growth entrepreneurial environment coupled with seasoned business leadership and mature business practices. nVoq’s leadership team has over 150 collective years of experience in companies like Microsoft, IBM and Starbucks. Company Founder and CEO, Charles Corfield, has a strong track record of entrepreneurial success.

    While we all work hard at nVoq, we do also value quality time outside of the office. The Boulder area offers access to unmatched outdoor recreational opportunities – and you’ll find many of your co-workers share interests in racing, biking, skiing and hiking.

    Come see why we’re the employer of choice for so many talented tech professionals!

    What We Do

    nVoq offers a highly scalable voice recognition platform with automations support that helps speed workflow for improved productivity, efficiency and quality of service delivered. nVoq’s software-as-a-service (SaaS) platform minimizes time spent at the keyboard by using speech to capture dictation or to automate workflow. The Company’s solution is both HIPAA and PCI-DSS compliant, and securely converts speech into text within seconds with the highest level of accuracy.

    nVoq’s platform is offered in client form through certified Value-Added Resellers (VARs) or available for integration through Application Programming Interfaces (APIs) to developers. We specialize in the Healthcare and Contact Center industries, serving a wide variety of workflow scenarios and customers.

    About this role

    The Product Owner is the member of the team responsible for defining and prioritizing the nVoq Platform roadmap and requirements (Product Backlog). The Product Owner will be assigned one or more components within the nVoq platform. They will utilize agile values and principles with the Scrum framework to carry out their responsibilities. Specifically, the Product Owner is responsible for facilitating communication between Development resources (internal and external) and business stakeholders, to ensure the right product(s) are being built. They describe what should be built and why, but not how.

    Responsibilities

    • Collaborate with stakeholders to create and manage product strategy for your platform component (s)
    • Translate product strategy into detailed requirements and prototypes, which includes writing new user stories and determining acceptance criteria for each user story
    • Actively manage the Product Backlog by ensuring it is reviewed continuously, represents the most valuable items for delivery, and includes customer feedback
    • Collaborate with the CPO to align on release plans and ensure that Product Backlogs are in alignment with the overall organizational strategy. Make resourcing recommendations to the CPO to optimize value delivered
    • Manage product feedback loop with key stakeholders, internal and external. Communicate status of new feature requests regularly, managing expectations to ensure realistic timetables and deliverables. Strive to exceed expectations wherever possible
    • Facilitate sprint planning and backlog refinement in partnership with the ScrumMaster. Participate in other Agile/Scrum activities
    • Collaborate with user experience design team on software designs, and coordinate end user testing with key stakeholders. Validate through iterative user testing and research
    • Monitor technical research and news portals for your industry(ies) including competitive developments from Google, Amazon, etc.
    • Support content development for go to market activities including webpage and marketing collateral, new feature announcements, blogs and other communication relating to your assigned component(s)

    To Apply

    • Interested candidates with the proper qualifications are requested to submit their resume to jobs@nvoq.com

    nVoq is an Equal Opportunity Employer (EOE).

    Qualities of a successful candidate

    • Excellent oral and written English communication skills
    • Understand relevant business drivers, future customer needs and competitive challenges
    • Ability to think critically about prioritization decisions and make smart trade-offs
    • Thrive on responsibility and display a drive for results
    • You are constantly challenging yourself to bring positive impact to those around you
    • Discuss openly face to face: good ideas are more important than authority
    • Comfortable being part of a virtual work environment involving some remote team members and stakeholders
    • Strong collaboration skills
    • Proven examples of innovation and creativity
    • Have a passion for product quality
    • Driven to improve, personally and professionally
    • Demonstrated ability to work with diverse internal and external stakeholders, with an emphasis on empathy, professionalism, diplomacy
    • Strong technologist with an ability to leverage existing technologies & services to meet product demand
    • Ability to establish personal and team priorities, adhere to deadlines to meet goals, and adapt to schedule changes
    • High level of personal, work and professional ethics
    • Think first about the success of our customers and team before your own interests
    • Have fun and don’t take yourself too seriously

    Requirements

    • Bachelor's Degree
    • 4+ years' experience in Product Owner or Product Management, ideally within a SaaS Healthcare ISV and/or a mobile applications vendor serving the Healthcare industry
    • Familiarity with SaaS, APIs, speech recognition and quality assurance
    • 4+ years' experience working in an Agile/ Scrum work environment
    • Certified Scrum Product Owner
    • Experience with design tools such as Sketch, InVision, or Adobe Creative Cloud
    • Experience with IDEs such as Xcode, Visual Studio, or Android Studio
    • Competency in product owner tools and basic office programs such as Version One, Rally, Jira, MS Project, Share Point, MS Office
    • Must live within daily commuting range to Boulder, CO or willing to relocate at own expense
    • Available for core work hours 8:30 – 5 pm MT

    Other

    15-20% travel during peak periods

    Benefits

    • We offer a comprehensive benefits package commensurate with experience that includes: Group medical, dental and vision, paid vacation and holidays, stock options, 401(k) plan, and tuition reimbursement.

    Security, Compliance and Privacy Analyst

    OPPORTUNITY

    Are you a savvy compliance professional looking for a new challenge? Are you interested in taking your proven program management skillsets to a new level?

    nVoq is seeking qualified regional candidates for a Security, Compliance and Privacy Analyst. This is a new position reporting to the Director of IT Operations. The successful candidate will be based in nVoq’s Boulder, CO HQ office, working closely with nVoq’s VP of Engineering, the Engineering team, and the CFO.

    Since 2000, nVoq offers the energy and excitement of a high growth entrepreneurial environment coupled with seasoned business leadership and mature business practices. nVoq’s leadership team has over 150 collective years of experience in companies like Microsoft, IBM, Starbucks, and Accenture. Company Founder and CEO, Charles Corfield, has a strong track record of entrepreneurial success.

    While we all work hard at nVoq, we do also value quality time outside of the office. The Boulder area offers access to unmatched outdoor recreational opportunities – and you’ll find many of your co-workers share interests in racing, biking, skiing and hiking.

    Come see why we’re the employer of choice for so many talented tech professionals!

    What We Do

    nVoq offers a highly scalable voice recognition platform with automations support that helps speed workflow for improved productivity, efficiency and quality of service delivered. nVoq’s software-as-a-service (SaaS) platform minimizes time spent at the keyboard by using speech to capture dictation or to automate workflow. The Company’s solution is both HIPAA and PCI-DSS compliant, and securely converts speech into text within seconds with the highest level of accuracy.

    nVoq’s platform is offered in client form through certified Value-Added Resellers (VARs) or available for integration through Application Programming Interfaces (APIs) to developers. We specialize in the Healthcare and Contact Center industries, serving a wide variety of workflow scenarios and customers.

    About This Role

    The Security, Compliance and Privacy Analyst will play a key role in managing corporate compliance programs specifically around PCI-DSS, SOC2, HIPAA/HITRUST, and customer privacy. The ideal candidate will have supported compliance programs in a SaaS environment. This person will work closely with the IT and Engineering departments to review, evaluate, and coordinate policies and procedures relevant to our compliance programs. Under the direction of IT department leadership, this person will be responsible for managing our annual PCI-DSS and SOC 2 audits and HIPAA security assessments. They will be the primary point of contact with the audit teams and will manage all audit deliverables. This person will be a member of the internal Incident Response and DR/Business Continuity teams, helping drive and develop IT policy. This person will manage employee information security training for new hires and ongoing training for current employees.

    Responsibilities

    Manage compliance frameworks, ensuring certifications and attestations are current.

    • Work with external auditors, managing audit deliverables.
    • Lead continuous improvement of our security controls and processes.
    • Coordinate remediation activities with the IT and Engineering teams, driving remediation efforts to completion.
    • Lead new compliance framework initiatives such as HITRUST and PIPEDA.
    • Keep current on new compliance requirements, emerging threats, and industry best practices.
    • Participate on the internal Incident Response and DR/Business Continuity teams.
    • Deliver new hire and ongoing information security and privacy training.

    To Apply

    • Interested candidates with the proper qualifications are requested to submit their resume to jobs@nvoq.com

    Requirements

    • 3-5 Years of PCI-DSS, SOC1/SOC2, and HIPAA audit experience, preferably in a SaaS based environment.
    • Experience with information security technologies such as SIEM, Data Loss Prevention and Next Generation Endpoint Security.
    • Familiarity with public cloud infrastructure-as-a-service environments, like AWS, GCP, or Azure.
    • Hands on experience with Linux, Windows, and iOS/Android.
    • Prefer 5 years relevant experience and BA/BS degree.

    Desirables

    • Active CISSP, CISM, or CISA certificate(s).
    • Experience with AWS and compliance in a public cloud environment.
    • Experience with HITRUST framework.

    Benefits

    • We offer a comprehensive benefits package commensurate with experience that includes: Group medical, dental and vision, paid vacation and holidays, stock options, 401(k) plan, and tuition reimbursement.

    OPPORTUNITY

    The ISV Account Executive focuses on the ISV community which is a strategic growth priority for nVoq. This role will drive recruitment of healthcare ISVs to embed HIPAA-compliant speech recognition, including both Android and iOS developers. The ISV Account Executive will be responsible for maximizing uptake and utilization of the nVoq solutions platform by targeting and developing commercially viable engagements with this ISV community.

    This is intended to be a virtual role for an individual with an established home office, working with a predominately virtual management team across the US; there is no relocation available to Boulder. The Boulder HQ office utilizes an office hoteling arrangement for remote employees.

    Responsibilities:

    • Execute nVoq's go-to-market strategy for ISVs by identifying and engaging target vendors.
    • Manage the engagement life cycle with targeted vendors including: qualification, evaluation, contracting, onboarding and account planning including regular revenue forecasts.
    • Coordinate joint value proposition development including solutions marketing activities.
    • Stay abreast of current industry trends and developments as an active member of the nVoq platform sales team.
    • Closely monitor competitive platform activity from a commercial and functional standpoint.
    • Serve as a platform ambassador for nVoq at relevant industry events and end user conferences.
    • Collaborate with team colleagues for internal and management reporting processes and partner management infrastructure.

    Skill Requirements:

    • B.S. required, MBA desirable
    • 8+ years minimum partner account management experience, in the software industry, preferably with an OEM-centric platform vendor organization such as Salesforce, Oracle, SAP, Cisco, HP or Microsoft supporting multiple verticals. Prior experience with the Healthcare and/or contact center industry is a plus.
    • Excellent proficiency in oral/written English including executive communication and presentation skills
    • Strong technical/engineering orientation – able to effectively conceptualize and communicate relevant platform synergies.
    • Confident, articulate self-starter with outstanding presentation and proposal development skills
    • “Hunter” personality and networking-savvy
    • Familiar with SaaS business models, proposal development and contracting processes
    • Team player capable of and comfortable working with a distributed virtual organization

    This position reports to the VP of Platform Sales based in the Upper Midwest.

    Travel is anticipated to be 40-50% including regular (4-6 week frequency) visits to the Boulder HQ office or other team meetings, and participation within relevant industry events.

    Compensation will include a significant variable component based on attainment of commercial targets and partner satisfaction objectives.

    To Apply

    Interested candidates with the proper qualifications are requested to submit their resume to jobs@nvoq.com with ISV Account Executive in the subject line. EOE

    About nVoq

    Headquartered in Boulder, CO since 2000, nVoq is a privately backed provider of workflow enablement software supporting the Healthcare and contact center industries.

    Benefits

    We offer a comprehensive benefits package commensurate with experience that includes: Group medical, dental and vision, paid vacation and holidays, stock options, 401(k) plan, and tuition reimbursement.

    OPPORTUNITY:

    nVoq is looking for a software engineer to join our team that develops the administration and analytics for our state-of-the-art speech recognition and desktop automation platform. nVoq is looking for individuals who take pride in and ownership of their work, like to jump in and solve difficult technical problems, and collaborate with other great engineers. Your work will include all layers of the architecture, including database, web services, business logic, and presentation. We are an agile software engineering organization that delivers high quality, on-time, working software to delight our customers.

    Required Experience:

    • Java server-side web development
    • RESTful web services or similar distributed application development
    • SQL development using MySQL or similar relational database
    • Subversion or other source code control systems
    • Ability to quickly pickup and use new technologies.

    Desired Experience:

    • Google Analytics
    • Angular web development
    • Machine Learning
    • Speech Recognition
    • Amazon AWS including EC2 and S3
    • Billing and/or Subscription Management systems
    • Pentaho and/or other business intelligence platforms
    • Windows and Unix environments

    Education

    Bachelor’s Degree in Computer Science, Engineering, Mathematics, or related field required

    Education and Experience

    Bachelor’s Degree in Computer Science, Engineering, Mathematics, or related field required

    To Apply

    Interested candidates with the proper qualifications are requested to submit their resume to jobs@nvoq.com with Software Engineer in the subject line.

    About nVoq

    nVoq is a pioneering leader in providing applications and development tools that enable a new generation of voice-driven productivity for customer care and healthcare providers. nVoq‘s marquee application, “SayIt”, is a real-time application which includes a series of productivity solutions which allows users to launch automations that improve agent productivity.. The company is well established, growing, and positioned for success. Our start-up culture drives innovation, opportunity, and results, which, combined with excellent hiking, biking, and skiing right outside our door, makes working for us a great opportunity. nVoq offers a casual, yet professional workplace and is looking for highly motivated, dynamic people to join a growing business.

    Benefits

    We offer a comprehensive benefits package commensurate with experience that includes: Group medical, dental and vision, paid vacation and holidays, stock options, 401(k) plan, and tuition reimbursement. 

    EOE

    OPPORTUNITY:

    nVoq is currently looking for a support engineer to provide technical assistance to its customers.  While candidate’s primary responsibility will be customer support, candidates will also help with quality assurance testing. In nVoq’s innovative start-up environment, team members are expected to address and solve problems that may not be directly related to nVoq’s product(s) but result from our product’s interaction with third party software products used by our customers. This creates opportunities to solve new and interesting problems. The successful candidate will become part of nVoq’s engineering team, but will work closely with nVoq’s sales teams and end users to resolve customer issues.

    General Duties and Qualifications

    • Provide technical support for nVoq’s Software as a Service products
    • Work with customers to isolate, reproduce, troubleshoot and resolve problems using available system and tools. Investigate potential workarounds for verified defects. Manage expectations to maintain customer satisfaction.
    • Work with software development teams to resolve product issues
    • Communicate with customers directly via telephone and e-mail in a professional and diligent manner. Ensure customers are satisfied prior to closing support issues.
    • Explain technical issues to customers in a way that is easily understandable.
    • Outstanding listening and communication skills
    • Maintain accurate/timely records in case tracking system
    • Participate in the creation of Knowledge articles, trouble shooting guides and other related support material
    • Occasional off hours support required

    In additional to the duties mentioned above, a candidate’s general business to business sales experience should include some of the following:

    • 1+ years technical customer support experience
    • 1+ years of experience with windows, OSX, and Linux administration
    • 1+ years of experience with mobile application administration
    • Some work experience writing Knowledge Base content for end users
    • Experience supporting applications on Windows, iOS, Android, Mac OS X and Linux platforms
    • Experience with HTTP, HTTPS and TCP/IP networking Technology
    • Occasional scripting in various languages including JavaScript, HTML5, AutoIT, Python and Ruby required
    • Excellent problem solving and analytical skills
    • Strong customer focus
    • Must have excellent time management and follow up skills
    • Willingness and flexibility to learn new systems and concepts and adapt to a regularly updated deployment environment
    • Prior experience supporting or using voice recognition solutions desirable

    Education and Experience

    • Bachelor’s Degree preferred.

    To Apply

    Interested candidates with the proper qualifications are requested to submit their resume to jobs@nvoq.com with Technical Support Engineer in the subject line.

    About nVoq

    nVoq is a pioneering leader in providing applications and development tools that enable a new generation of voice-driven productivity for customer care and healthcare providers. nVoq‘s marquee application, “SayIt”, is a real-time application which includes a series of productivity solutions which allows users to launch automations that improve agent productivity.. The company is well established, growing, and positioned for success. Our start-up culture drives innovation, opportunity, and results, which, combined with excellent hiking, biking, and skiing right outside our door, makes working for us a great opportunity. nVoq offers a casual, yet professional workplace and is looking for highly motivated, dynamic people to join a growing business.

    Benefits

    We offer a comprehensive benefits package commensurate with experience that includes: Group medical, dental and vision, paid vacation and holidays, stock options, 401(k) plan, and tuition reimbursement. 

    EOE

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